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marketing@pico.co.th

02-939-5711

Privacy Policy

(In accordance with the Personal Data Protection Act B.E. 2562 (2019) – PDPA)

Petro-Instruments Corp., Ltd. recognizes the importance of protecting the personal data of website users and customers. This Privacy Policy explains how we collect, use, disclose, and secure your personal data.

1. Personal Data We Collect

The Company may collect your personal data when you visit our website, fill in a contact form, request a quotation, or register for our services, including:

  • Personal and contact information: Full name, job title, company/organization name, telephone number, email address, and workplace address
  • Business requirements: Products of interest, project information, and details provided in the contact message field
  • Technical and usage data: IP address, browser type and version, time zone setting, page browsing history, and data from cookies

2. Purposes of Collecting, Using, and Disclosing Data

The Company processes your personal data on an applicable legal basis (such as consent, contract, or legitimate interest) for the following purposes:

  • To respond to inquiries and provide product information, quotations, and engineering proposals as you request
  • To coordinate, install, deliver work, provide user training, and offer after-sales support, including billing submission for PICO and its affiliated companies
  • To verify identity and access to customer service systems, billing submission systems, or other membership systems (if any)
  • To improve, develop, evaluate the performance of, and maintain the security of the website’s infrastructure
  • To comply with laws and the regulations of government authorities with supervisory power

3. Cookie Policy

The pico.co.th website uses cookies to record usage data, help the website work efficiently, and remember your preferences:

  • Strictly Necessary Cookies: Required for the website’s basic functions
  • Analytical/Performance Cookies: Help us understand visitor numbers and browsing behavior so we can improve the user experience

You may refuse or configure cookies through your browser settings.

4. Disclosure of Personal Data to Third Parties

The Company keeps your personal data confidential and will not sell or transfer it to third parties, except in the following cases:

  • Cloud, hosting, or technical support service providers under a Data Processing Agreement and the ISO/IEC 27001 information security standard
  • Business partners, distributors, or product manufacturers, where the data is needed to issue warranty documents or deliver products/technical services
  • Government agencies or law enforcement officers, when required by a court order or by law

5. Data Security Measures

The Company implements strict technical and organizational security measures, such as:

  • Encrypting data in transit over the network using security protocols (SSL/TLS encryption)
  • Role-based access control and administrator authentication
  • Installing cyber threat detection and prevention systems on the network and firewall
  • Maintaining data backups and a business continuity plan (BCP)

6. Data Retention Period

The Company will retain your personal data for as long as necessary to achieve the purposes stated in this policy, or for the period required by law (such as tax law, commercial law, or legal limitation periods of 5–10 years). After this period, the Company will destroy or delete the data, or make it impossible to identify you.

7. Data Subject Rights

Under the Personal Data Protection Act B.E. 2562 (2019), you have the following rights:

  • The right to access and obtain a copy of your personal data
  • The right to request correction of your data so that it is accurate, up to date, and complete
  • The right to request deletion, destruction, or restriction of the use of your personal data
  • The right to object to the collection, use, or disclosure of your data
  • The right to withdraw consent you have previously given
  • The right to file a complaint with the Personal Data Protection Committee

8. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights as a data subject, please contact:

Petro-Instruments Corp., Ltd.
Address: 7/409 Soi Vibhavadi Rangsit 36, Vibhavadi Rangsit Road, Chatuchak Subdistrict, Chatuchak District, Bangkok 10900, Thailand
Tel: 02-939-5711, 02-513-2333
Email: marketing@pico.co.th
Website: https://www.pico.co.th